Policy Exception: US Exports – Customs, Duties, and Tariffs
For all customers ordering from the United States:
We are committed to transparency and consistency in our international shipping policies. If you have previously ordered from us without encountering additional fees, please know our policy and dedication to our clients have not changed. Recent changes in US Customs regulations, including newly imposed duties, import taxes, and tariffs, are responsible for these extra charges. These fees are determined and collected by US authorities and, at times, by couriers such as UPS during delivery. These are not charges from ROGUE8, but standard procedures now enforced by your country’s customs regulations.
We understand this is a frustrating situation, but these fees are directly related to US customs regulations and are beyond our control.
What to Expect – Scenarios for US Orders
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Scenario 1: Accepting the Package
If you choose to pay the customs fee, UPS will deliver your order as usual. This is the fastest and most cost-effective way to receive your purchase.
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Scenario 2: Refusing the Package
If you refuse the package, most carriers (UPS, DHL, FedEx, etc.) will return it to us. According to international shipping conventions and carrier terms, the original shipping cost is non-refundable. Additionally, return shipping, customs, and any handling fees will be deducted from your refund if the refusal was not due to a ROGUE8 error. This is standard practice in global e-commerce and is reflected in all major carriers’ terms of service.
Important: Cost-wise, paying the customs and import fees and accepting your order will almost always be a better option than refusing the package. If you refuse it, both the original and return shipping costs, plus any customs or handling fees, will be deducted from your refund—often leaving you with little or nothing back, and no products to enjoy.
We know these new tariffs are disappointing and frustrating, especially since they are imposed by US authorities and not by ROGUE8. We sincerely apologize for any inconvenience and want to assure you that we always strive for transparency and fairness. If you have any questions or concerns, please reach out—we’re here to help clarify every step.
Thank you for your understanding and trust. We hope that, despite these challenges, you’ll continue to shop with us—perhaps with more favorable tariff laws in the future. Your satisfaction means a great deal to us.
We also state at the top of our website that ROGUE8 is a private boutique based in Bucharest, Romania, so all orders are shipped internationally from the EU.
To help you estimate possible import charges, you may use an external tool such as an online “US import duty calculator”. Please note that these tools are only estimates; the final amount is always decided by US Customs and the courier.
Encouraging Thoughtful Shopping
We encourage clients to shop thoughtfully to reduce unnecessary returns, benefiting both the environment and business operations. If you have questions about sizes, colors, or product details, please contact us before purchasing.
850.00 RON
