2 OPTIONS FOR RETURNS
- exclusively in the shop;
- through delivery, while the shipping is covered by the client and the money will be transferred through the bank into the client's bank account.
When we accept to return or exchange any item:
- When packaging is the same
- When the items looks unused and the smell it is not changed
- When the labels are not removed
- When the acquisition documents are available and valid within 14 working days.
If you need to make a return/exchange or have any questions, please contact live help: email@example.com
Please include into your email the following: Your Name | Reason of Return.
c/o ROGUE8 RETURNS
011681, District 1, Bucharest,
We accept domestic returns up to 14 calendar days from purchase date for unworn or unused items. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.
1. READY FOR DELIVERY
Pack the products well for safe delivery in their original packaging, if possible, and attach the delivery notice. On this email firstname.lastname@example.org you have to write us and mention whether you want to change the size or want to reimburse, as well as the corresponding articles.
2. SENDING THE PACKAGE
To do this, go to the post office and send the parcel by registered mail with a receipt.
Please note: in the case of postal returns, ROGUE8 will not accept any unpaid or pay-as-you-ship parcels and will not bear the cost of postage returns.
Size change or refund will be processed within 3 to 12 business days after the parcel reaches our store.
If you prefer another size, if you want to change the item with another model or color, you need to return the product and place another order:
- On the phone: +721 336 984
-Messaging us on facebook page: https://www.facebook.com/rogue8net/
-On our online store: www.rogue8.net by making a new order
For changing the product with another one with a higher value, Rogue8 store can arrange a swap service , on our expense, valid only on the Romanian territory. The second product may be changed only on your expense.
4. THE REFUND WILL BE MADE USING THE SAME PAYMENT METHOD USED TO PURCHASE THE ITEM
Bear in mind that if you return your items to a store, your return details will be sent to our central offices, where the refund will be processed using the same payment method used to purchase the item.
During periods of discounts and promotions, the delivery time may be longer than normal. The discounted products bought and tried in store, cannot be changed anymore.
+40 721 336 984
Monday to Friday, 10:00 to 20:00