Returns

Rogue8 Return & Exchange Policy

At Rogue8, we strive to make your shopping experience enjoyable and seamless. Below is our return and exchange policy to ensure clarity and fairness for all our clients.

Options for Returns

1. In-Store Returns:
   • You can return or exchange your items directly in our shop.
2. Returns via Delivery:
   • Shipping costs for returns are covered by the client.
   • Refunds will be processed via bank transfer to the client’s account.

Processing Time

• Orders are processed and shipped within 1-2 working days (excluding public holidays).
• Orders placed on Saturday or Sunday are processed on Monday.

Return & Exchange Conditions

We accept returns or exchanges if the following conditions are met:

• One return per month is allowed.
• The product must be in its original condition with the same packaging, unused, and with no altered smell.
• Labels must remain attached, and the product must not show signs of wear.
• Items purchased with a discount of more than 20% are non-returnable.
• A valid proof of purchase (receipt or invoice) is required within 14 days of the purchase.
• The client must receive approval via email before initiating the return.

Important Notes on Returns

1. Non-Justifiable Returns Fee (5%):

   • To maintain fairness and discourage misuse of the return process, a 5% fee will be applied to returns made for non-justifiable reasons.
   • For example, if a product is clearly described as "oversized" with accurate photos and videos, and the client returns it citing "too large" as the reason, this fee will apply.
   • We encourage clients to carefully review product descriptions, photos, and videos before purchasing. If you have any doubts, please contact us—we are happy to assist you!

2. Refunds for Refused Packages:

   • If a client refuses a package without identifying a valid reason or opening it, the following fees will apply:
     • Delivery and return shipping costs.
     • An additional 10% of the total order value.
     • If the shipment was free, the original delivery cost will be deducted from the refund.

Return Process

1. Ready for Delivery:

   • Pack the products securely in their original packaging (if available) to ensure safe delivery.
   • For size exchanges, we offer a SWAP service:
     • The new item will be sent to you, and you can hand the old item to the courier upon delivery.
     • This service is free for orders exceeding 300 Lei.

2. Sending the Package:

   • Send the parcel via registered mail with a receipt.
   • Please note: Unpaid or pay-as-you-ship parcels will not be accepted.

3. Exchange Process:

   • For size or product exchanges, please contact us to decide together on the replacement item.
   • If the replacement item has a higher value, a swap service can be arranged at our expense (within Romania).
   • A second exchange request will be at the client’s expense.

4. Refund Process:

   • Refunds will be processed using the same payment method used for the purchase.
   • Refunds or exchanges will be completed within 3-12 business days after receiving the parcel.

Exceptions

• During discount or promotional periods, delivery times may be longer.
• Products purchased in-store during discounts cannot be returned or exchanged.
• Online purchases with discounts over 50% are non-returnable, as clearly stated on the product page.

Encouraging Thoughtful Shopping

We encourage our clients to shop thoughtfully and avoid unnecessary returns, which impact both the environment and business operations.

If you have any questions about sizes, colors, or product details, please don’t hesitate to contact us before making a purchase. We are here to assist you and ensure you’re satisfied with your choices.

Contact Us

• Phone: Vera +40 721 336 984
• Email: me@rogue8.net
• Facebook: Rogue8 Facebook
• Hours: Monday to Friday, 11:30 - 18:30

Thank you for choosing Rogue8!

We value your trust and loyalty as our client :-)

 Let’s work together to create a shopping experience that’s both enjoyable and sustainable.