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Returns

2 OPTIONS FOR RETURNS

- exclusively in the shop;

- through delivery, while the shipping is covered by the client and the money will be transferred through the bank into the client's bank account.

When we accept to return or exchange any item:

- When packaging is the same

- When the items looks unused and the smell it is not changed

- When the labels are not removed

- When the acquisition documents are available and valid within 14 working days.

 

If you need to make a return/exchange or have any questions, please contact live help: me@rogue8.net

Please include into your email the following:  Your Name | Reason of Return.

ROGUE8 | ABOUTNESS SRL
c/o ROGUE8 RETURNS
 No. 45-47, Putul lui Zamfir St. District 1,
011681, District 1, Bucharest, 
Romania
Phone contact: +40721336984

 We accept domestic returns up to 14 calendar days from purchase date for unworn or unused items. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

 

1. READY FOR DELIVERY 

Pack the products well for safe delivery in their original packaging, if possible, and attach the delivery notice. On this email me@rogue8.net you have to write us and mention whether you want to change the size or want to reimburse, as well as the corresponding articles. 

2.  SENDING THE PACKAGE  

To do this, go to the post office and send the parcel by registered mail with a receipt.
Please note: in the case of postal returns, ROGUE8 will not accept any unpaid or pay-as-you-ship parcels and will not bear the cost of postage returns.
Size change or refund will be processed within 3 to 12 business days after the parcel reaches our store.

 

3.  EXCHANGE 

If you prefer another size, if you want to change the item with another model or color, you need to return the product and place another order:

- On the phone: +721 336 984

-Messaging us on facebook page: https://www.facebook.com/rogue8net/

-On our online store: www.rogue8.net by making a new order


For changing the product with another one with a higher value, Rogue8 store can arrange a swap service , on our expense, valid only on the Romanian territory. The second product may be changed only on your expense.

 

4. THE REFUND WILL BE MADE USING THE SAME PAYMENT METHOD USED TO PURCHASE THE ITEM

Bear in mind that if you return your items to a store, your return details will be sent to our central offices, where the refund will be processed using the same payment method used to purchase the item.

_________________________________________________________________________
During periods of discounts and promotions, the delivery time may be longer than normal. The discounted products bought and tried in store, cannot be changed anymore.


CONTACT US
 +40 721 336 984
Monday to Friday, 10:00 to 20:00

 

 

 

 

Product Inquiries

Fashion provides the opportunity for everyone to express themselves with beauty while yielding quality to their daily life. By its own definition, fashion ought to be protective towards both the environment and the people.

We participate in the movement “Sustainability in Fashion” insisting on the need for resource sustainability, fair treatment of workers at every stage of production and consumer protection around the world. We choose the brands tha we are collaborating with, the quality of the fabrics and production being one of the most important criteras. Most of our brands have their own ateliers, factories, based in the countries that they are coming from and are enrolled in QUALITY STANDARD offices in their countries.

All items must meet our quality standards before sent out so we can continue to be proud of our work and feel good about it! 

Sizing can vary between our items, so we recommend using the size guide to determine your ideal size.

For the "One Size' Items, most of them are produces as a volumetric M/L but because of the cut, it suites perfectly to size S and almost without any stress to size XL.

If a product or size is out of stock, you can fill out the 'back in stock' form/email to get notified of when we've restocked the product!

Yes you can. If you need to return or exchange your item, please read the information above and follow the steps described.

Our 911 list for you to get help is:

CONTACT US
Phone/ Whatsapp +40 721 336 984
Monday to Friday, 10:00 to 20:00

Messaging us on Facebook page: 

Messaging on our Instagram page.

Email to: rogue8conceptstore@gmail.com

Yes! We ship internationally, but not everywhere! The costs for shippment are very high on certain areas and unpredicteble and out of our forecast, because of the customs costs.

But, you may create your order and live it into your 'abandoned cart'. You may send us an email to tell us where do you want to receive the package. We may calculate your cost based as well on your volume and vaue of the basket, and add the cost after we check all details. After all these steps, you may choose if you want the basked shipped or not.

Please keep in mind your package may take a bit longer than expected due to customs.

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