2 OPTIONS FOR RETURNS
- exclusively in the shop;
- through delivery, while the shipping is covered by the client and the money will be transferred through the bank into the client's bank account.
When we accept to return any item ( one time only during 1 month)
- When packaging is the same
- When the items looks unused and the smell it is not changed
- When the labels are not removed
- When the products where NOT on Discount
- When the acquisition documents are available and valid within 14 days.
When we accept to exchange any item( if tried in store, we need a good reason):
- When packaging is the same
- When the items looks unused and the smell it is not changed
- When the labels are not removed
- When the products where NOT on Discount
- When the acquisition documents are available and valid within 14 days.
If you need to make a return/exchange or have any questions, please contact help: me@rogue8.net, every Monday- Friday 10-19pm.
Please include into your email the following: Your Name | Reason of Return.
ROGUE8 | ABOUTNESS SRL
c/o ROGUE8 RETURNS
No. 45-47, Putul lui Zamfir St. District 1,
011681, District 1, Bucharest,
Romania
Phone contact: +40721336984
We accept domestic returns up to 14 calendar days from purchase date for unworn or unused items. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund. This process it is accepted one time only during 1 month from the date of purchase.
When exceeding the 1 time only return/ exchange request during 1 month ( calculated from the date of the first purchase), you will receive a voucher for shopping in our store, valid for 30 days from the moment the procedure starts, the refund will not be accepted anymore and exchange process will be replaced with the voucher until the validity ends.
1. READY FOR DELIVERY
Pack the products well for safe delivery in their original packaging, if possible. All returns will be on your expense. On this email me@rogue8.net you have to write us and mention whether you want to change the size or want to reimburse, as well as the corresponding articles.
For the "change" service, we will sustain the SWAP service ( we will deliver the NEW item, and when you receive the package, you will give to the shipper the OLD item). This type of return will be free of charge for you, if the value of the basket is above 300 Lei.
2. SENDING THE PACKAGE
To do this, go to the post office or other shipping company ( DPD, FUN CURIER, etc) and send the parcel by registered mail with a receipt.
Please note: in the case of postal returns, ROGUE8 will not accept any unpaid or pay-as-you-ship parcels and will not bear the cost of postage returns.
Size change or refund will be processed within 3 to 12 business days after the parcel reaches our store.
3. EXCHANGE
If you prefer another size, if you want to change the item with another model or color, you need to contact us. We will decide together which item will be sent to you in return.
- On the phone: +721 336 984
-Messaging us on facebook page: https://www.facebook.com/rogue8net/
For changing the product with another one with a higher value, ROGUE8 STORE can arrange a swap service , on our expense, valid only on the Romanian territory. The second product may be changed only on your expense.
4. THE REFUND WILL BE MADE USING THE SAME PAYMENT METHOD USED TO PURCHASE THE ITEM
Bear in mind that if you return your items to a store, your return details will be sent to our central offices, where the refund will be processed using the same payment method used to purchase the item.
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During periods of discounts and promotions, the delivery time may be longer than normal. The discounted products bought and tried in store, cannot be changed anymore. The discounted products CANNOT BE CHANGED when they were bought and tried in store.
CONTACT US
+40 721 336 984
Monday to Friday, 10:00 to 19:00
